A factory reset of your Fire TV will remove all personal content including in-app purchases. All account information and downloaded content will be deleted during a factory reset. Your TV will be a new one. After resetting you will need to enter login and pass from your streaming account, setting your channel, sound, video, etc. This process can help you to solve many soft problems. However, if the problem is not solved please call to support service.
If you have some troubleshooting with your Fire TV, we recommend first to do restart your TV not reset. Sometimes the Restart may solve some troubleshooting faster than Reset.
To restart your TV use one of this method:
- Unplug the TV from the outlet at least for 30 seconds and plug it back in.
- Turn ON — Home — Setting — My Fire TV — Restart — OK
Hard reset firestick by using remote:
- If you have expandable storage — take it out.
- Press and hold the Back and Right sides of the navigation Circle together for 10 seconds.
- Press Continue to finish the factory reset. If you do not choose, the Fire TV will reset automatically after several seconds.
Hard reset fire tv stick TV from the Menu
- Turn On your TV
- Press Settings on the top of your TV
- Find and select My Fire TV.
- Go and Press Factory reset firestick Defaults
- In confirmation windows press RESET
- On some models, you need to follow these steps:
- Settings > Device > Reset to Factory Defaults > Reset
- On final windows may ask for a Pin code or parent password if you set it early.
- You can’t reset your TV if you set up a pin code or parent lock and have problems with Internet connecting. TV does not remember your pin/pass, it uses the internet to check correctly it on the server. So try to connect your TV directly to the router if you have problems with Wi-Fi.
Reset firestick without remote
We recommend not resetting your Fire TV without a remote. Yes, you can do it but there is no sense because after the reset you will need to set up your TV and without a remote, you can’t do it.
However, if you still need to reset, you can download Fire TV App from Apple Store, or Play Store and do it from there.