If you have problems with your Motorola XT615 and you want to repair it yourself first you must try — a factory reset. Also, we recommend doing a factory reset if you want to sell your Moto XT615.
The most important thing you should know is the reset process will delete all your personal info:
- Google account
- Media (music, photos, videos)
- System settings and data
- App settings and data (including text messages)
- Downloaded apps
So after the reset, you will need to do the initial setup as the first time. So make back up before if you have access to the menu. But we recommend using the Sync function and you can restore all your data with a few clicks after the reset.
If you don’t know your email and password you need to see them in your Profile else you will need another device with an internet connection to recover your password if you forgot it and want to restore your data.
How to Force restart your Moto XT615?
You can restart your phone in 2ways: with the menu and buttons.
To restart from the menu you need to press the Power button and choose the restart icon. We recommend doing it if you have problems like fast battery drain or something like it. (the function works but slowly, bad signal, etc.)
If your Moto XT615 freezes or is unresponsible you need to try to restart your phone by the combination of these buttons: press the Power button + Volume UP for 10 seconds or until your phone vibrates and restart. On some Moto models, you need to press only Power btn. If your phone may freeze on the same app very often, we recommend reinstalling it or updating to the new version.
The are 2 ways to do a factory reset:
- with the Menu
- with the combination buttons
How to do a factory reset Moto XT615 with Menu
- Go to Settings
- Find and Press Backup and Reset
- Touch Factory Data Reset options
- Press Erase all data
- Confirm your choice
- In this step, you may be asked to enter a passcode, pin-code, fingerprint, or other secured option if you have installed any.
Hard reset Moto XT615 with a combination of buttons.
If you can’t access the menu (usually forgot the security option) you need to use this method to reset your smartphone.
- Your battery needs to be 25% and more.
- Turn off your phone. (press the Power to restart if you can’t turn it off)
- Press Vol Down and the Power buttons together until you see the boot screen. (On some Moto phones you need to press Vol Down +Power and then release Power but still press Vol Down until you see the boot menu)
- On this screen, you need to choose the wipe data/factory reset menu by using Vol to select and confirm with the Power button.
- Select Factory Data Reset
- In this finished step choose Reboot System Now.
What to do if resetting Motorola XT615 doesn’t work?
First, you need to repeat the steps again.
Usually, you need to hold buttons until you see the change.