Before you will do a factory reset please be sure you make back up your Contacts and Data(photo, video, app, etc..). This procedure will delete all info on your phone and it will be a new one from the store.
A hard reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can’t hear, device making noises, can’t make or receive calls, and the device won’t sync.
1-way Blackberry Priv hard reset
- Make sure the battery is > 50%
- Turn on BlackBerry Priv (STV100-1 / STV100-4)
- Go to Menu — Setting > Backup & reset > Factory Data Reset > Reset Phone
- Select Erase everything to continue and confirm the format
- The BlackBerry Priv (STV100-1 / STV100-4) will do the process and make it to factory default.
2-way Blackberry Priv factory reset
This way for those who can’t turn it on.
- Your smartphone needs to be Off
- Remove & Re-insert the Battery (remove sim and sd card)
- Press and hold buttons the Volume Up + Volume Down together
If you forget the pattern lock or password you need these steps:
Enter a few times wrong pass or pattern > then enter “blackberry“. It will start resetting.