BACK UP YOUR DATA
First things first: always make sure that all your valuable data is backed up in case anything happens. When doing a factory reset (hard reset) on your phone or tablet, certain data might get lost in the process, so backing up is the smart way to go. Also, take out the SD card and SIM card before going through the process. You can do an online backup or use an external hard drive, device, media, or raid system. It’s not a matter of having insurance or not – the bottom line is, if your phone or tablet is lost, stolen or totally damaged, you’d want to have your important data in a safe place at the very least.
Hard Reset HTC One
If you own an HTC One and it has a problem which doesn’t get solved after performing basic troubleshooting, doing a HTC One hard reset (also called a master or factory reset) can follow. This method returns the phone back to its original state: the one it had when you turned it on for the very first time. If you do a factory reset, the following items would be removed from the phone:
- Go to Google Accounts.
- Accounts found in “Settings > Accounts” plus the data associated with the accounts.
- Data created and/or synced (e.g. profiles, messages, contacts, calendar events, email, etc.) to the phone.
- Application and system settings and data.
- Installed and downloaded apps.
- Music, videos, photos, documents (if you choose the “Erase All” option).
It is not 100% guaranteed that the reset will permanently delete the said data from the phone, but to be on the safe side, it is recommended to perform a backup.
The following are the steps on how to do an HTC One hard reset:
- Go to Settings.
- Go to Backup & Reset.
- Choose “Reset Phone”.
- Choose “Erase All Data” if you want to delete all media and data in the phone, then tap “OK”
Alternatively, you can also do a factory reset with your hardware buttons (even if you can’t turn on the phone or access settings).
Here are the steps:
- Press and hold the Volume Down button.
- Press and hold the Power button